Warranty & Returns
WARRANTY & RETURNS
The APRT warranty does not cover normal wear and tear, improper use, products damaged by the customer, any accident or negligence due to improper use. All APRT Créations items are handmade. Although they are done meticulously and pass under the critical eyes of the owner, if the product is defective and cannot be repaired or exchanged, you will therefore be refunded. We will act with fairness with all our customers.
EXCLUSION OF WARRANTY
*All items in clearance or promotion are final sales.
*Custom orders (unless defective)
*Orders received over 30 days
*Used items (worn and washed)
*APRT Créations will not be held responsible for the delay, loss or theft of the package sent.
🌈 COVID 19 🌈 Please note that the process for your returns and refunds is increased to 5 to 8 days. Thank you for your understanding.
We guarantee consumer satisfaction. If you are not satisfied with your purchase*, we offer an exchange or refund if applicable.
The item must be in the same condition as when bought, meaning unworn and unwashed. The item will be refunded*, credited*, or repaired*. Contact us at firstname.lastname@example.org within 30 days of the day you ordered your APRT item to use the warranty. An email will be sent to you with the procedure to follow to return your item.
When an item is returned, it's at the customer's expense. APRT undertakes to return the product (s) to be exchanged at its expense
An administration fee of 5.00 $ CND for countries excluding Canada will be applicable to any refund of items sold on the online store of APRT Créations.
No gift certificate is redeemable for cash, or its cash equivalent. The amount must be taken in full otherwise the rest of the amount will be lost.
Thank you for your understanding.